Client reports
Incident Resolved? The Client Report Is Already Done.
Agencies spend 15+ minutes writing incident summaries after every issue. Sitewatch auto-generates branded, client-ready reports the moment an incident resolves. Choose a non-technical client template or detailed technical view. Add your logo, agency notes, and share as PDF or email link.
- Auto-generated the moment an incident resolves
- Client-friendly and technical report templates
- Branded PDF export with your logo and colors
01Why automate
Manual summaries vs Sitewatch incident reports
| Scenario | Manual incident communication | With Sitewatch reports |
|---|---|---|
| Time to report | 15–30 minutes of writing after every incident | Instant — generated the moment the incident resolves |
| Consistency | Varies by person, mood, and workload | Same professional format every time |
| Branding | Plain email or hastily formatted doc | Your logo, colors, and agency name built in |
| Client understanding | Technical details clients don't understand | Client template written in plain English |
Time to report
- Manual incident communication:
- 15–30 minutes of writing after every incident
- With Sitewatch reports:
- Instant — generated the moment the incident resolves
Consistency
- Manual incident communication:
- Varies by person, mood, and workload
- With Sitewatch reports:
- Same professional format every time
Branding
- Manual incident communication:
- Plain email or hastily formatted doc
- With Sitewatch reports:
- Your logo, colors, and agency name built in
Client understanding
- Manual incident communication:
- Technical details clients don't understand
- With Sitewatch reports:
- Client template written in plain English
02Zero manual effort
Client-ready reports without the busywork
Auto-generated on resolve
The moment an incident resolves, Sitewatch generates a polished report automatically. No manual writing, no copy-pasting from dashboards.
Client template — plain English
The client-facing template strips out technical jargon. Clients see what happened, what was affected, and that it's fixed — in language they understand.
Technical template — full evidence
The technical view keeps the full detail — what each request returned, where redirects led, response times, the likely cause and the complete event timeline — for whoever is actually fixing it.
Branded with your logo and colors
Reports use your workspace branding — logo, accent colors, and agency name. Every report looks like it came from your team, not a third-party tool.
Agency notes field
Add context before sharing — explain what your team did, what the client should know, or any follow-up steps. Up to 500 characters of agency-authored notes on every report.
PDF export
Export any report as a branded PDF. Attach it to an email, save it to a client folder, or include it in your monthly review deck.
03Fully automatic
From resolution to client report in seconds
- 01
Incident resolves
Sitewatch confirms the issue is fixed through a clean check. The incident is auto-resolved and the event timeline is finalized.
- 02
Report auto-generated
A polished incident report is generated instantly — covering what happened, what was affected, root cause, and resolution details.
- 03
Template applied
Choose the client-facing template for a non-technical summary, or the technical template for full evidence. Add optional agency notes before sharing.
- 04
Share via PDF or link
Export as a branded PDF or generate a shareable link. Recipients view the full report without needing a Sitewatch account.
04What you get
Outcomes, not a feature list.
The incident write-up is finished before the call.
Clients ask what happened, how long it lasted and whether it will happen again. Writing that up from memory takes an hour and reads worse than the truth. Sitewatch produces it automatically from the actual timeline.
05Plan comparison
Incident reports by plan
All plans — templates + auto-generation
Every plan includes auto-generated incident reports with both client and technical templates. Reports are created automatically on resolve — no manual effort required.
Pro — bundle reports
Pro users can group multiple incident reports into a single bundle report. Ideal for weekly client reviews or summarizing a series of related issues in one shareable link.
Auto-generated
On every resolve
2 templates
Client + technical
PDF + email
Share options
06FAQ
Frequently asked questions
When an incident resolves — meaning a subsequent clean check confirms the issue is gone — Sitewatch automatically generates a report. The report includes what happened, what was affected, the root cause, timeline of events, and resolution details. No manual trigger needed.
The client template is written in plain English with no technical jargon. It explains what happened, which pages or services were affected, how long the issue lasted, and that it's been resolved. Designed for stakeholders who need the summary without the technical depth.
Yes. You can add agency notes (up to 500 characters) to any report before sharing. Notes appear in a dedicated section, so you can explain what your team did, add context, or suggest follow-up actions. Your workspace branding — logo, colors, and name — is applied automatically.
Bundle reports let Pro users group 2–10 related incident reports into a single shareable link. Instead of sending multiple individual reports, you send one consolidated view — ideal for weekly client check-ins or post-deploy summaries.
Yes. Every report has a token-based shareable URL. Clients click the link and see the full report — no Sitewatch account required. You can also export as PDF and attach it directly to an email.
07Explore more