Incident Resolved? The Client Report Is Already Done.

When an incident resolves — meaning a subsequent clean check confirms the issue is gone — Sitewatch automatically generates a report. The report includes what happened, what was affected, the root cause, timeline of events, and resolution details. No manual trigger needed.

The client template is written in plain English with no technical jargon. It explains what happened, which pages or services were affected, how long the issue lasted, and that it's been resolved. Designed for stakeholders who need the summary without the technical depth.

Yes. You can add agency notes (up to 500 characters) to any report before sharing. Notes appear in a dedicated section, so you can explain what your team did, add context, or suggest follow-up actions. Your workspace branding — logo, colors, and name — is applied automatically.

Bundle reports let Pro users group 2–10 related incident reports into a single shareable link. Instead of sending multiple individual reports, you send one consolidated view — ideal for weekly client check-ins or post-deploy summaries.

Yes. Every report has a token-based shareable URL. Clients click the link and see the full report — no Sitewatch account required. You can also export as PDF and attach it directly to an email.