[{"data":1,"prerenderedAt":215},["ShallowReactive",2],{"seo-features/client-incident-reports":3},{"slug":4,"kind":5,"archetype":6,"cluster":7,"navGroup":8,"navLabel":9,"meta":10,"breadcrumbs":15,"hero":23,"sections":60},"features/client-incident-reports","spoke","output","features","outputs","Client Incident Reports",{"title":11,"description":12,"canonicalPath":13,"twitterCard":14},"Client-Ready Incident Reports | Sitewatch","Auto-generate branded, client-ready incident reports the moment an issue resolves. Choose a non-technical client template or detailed technical view. Export as PDF.","/features/client-incident-reports","summary_large_image",[16,19,22],{"label":17,"href":18},"Home","/",{"label":20,"href":21},"Features","/features",{"label":9,"href":13},{"eyebrow":24,"headline":25,"intentStatement":26,"bullets":27,"primaryCta":37,"secondaryCta":40,"proofPanel":43},"Client reports","Incident Resolved? The Client Report Is Already Done.","Agencies spend 15+ minutes writing incident summaries after every issue. Sitewatch auto-generates branded, client-ready reports the moment an incident resolves. Choose a non-technical client template or detailed technical view. Add your logo, agency notes, and share as PDF or email link.",[28,31,34],{"icon":29,"text":30},"heroicons:bolt","Auto-generated the moment an incident resolves",{"icon":32,"text":33},"heroicons:document-duplicate","Client-friendly and technical report templates",{"icon":35,"text":36},"heroicons:document-arrow-down","Branded PDF export with your logo and colors",{"label":38,"href":39},"Start generating reports","/#pricing",{"label":41,"href":42},"See health reports","/features/auto-reports",{"type":44,"reportTitle":45,"severity":46,"findings":47,"generatedAt":59},"report","Incident Report — Client View","warning",[48,51,54,56],{"label":49,"status":50},"Issue detected — checkout page slow","fail",{"label":52,"status":53},"Root cause identified — CDN misconfiguration","info",{"label":55,"status":53},"User impact assessed — 2.4s load increase",{"label":57,"status":58},"Resolution confirmed — back to normal","pass","Auto-generated on resolve",[61,89,103,130,155,169,190],{"id":62,"tocLabel":63,"type":64,"eyebrow":65,"heading":66,"items":67},"benefits","Benefits","benefits-grid","Zero manual effort","Client-ready reports without the busywork",[68,70,74,78,82,86],{"icon":29,"title":59,"description":69},"The moment an incident resolves, Sitewatch generates a polished report automatically. No manual writing, no copy-pasting from dashboards.",{"icon":71,"title":72,"description":73},"heroicons:chat-bubble-bottom-center-text","Client template — plain English","The client-facing template strips out technical jargon. Clients see what happened, what was affected, and that it's fixed — in language they understand.",{"icon":75,"title":76,"description":77},"heroicons:code-bracket","Technical template — full evidence","The technical view includes HTTP status codes, redirect chains, response times, root cause analysis, and the complete event timeline for your engineering team.",{"icon":79,"title":80,"description":81},"heroicons:paint-brush","Branded with your logo and colors","Reports use your workspace branding — logo, accent colors, and agency name. Every report looks like it came from your team, not a third-party tool.",{"icon":83,"title":84,"description":85},"heroicons:pencil-square","Agency notes field","Add context before sharing — explain what your team did, what the client should know, or any follow-up steps. Up to 500 characters of agency-authored notes on every report.",{"icon":35,"title":87,"description":88},"PDF export","Export any report as a branded PDF. Attach it to an email, save it to a client folder, or include it in your monthly review deck.",{"id":90,"tocLabel":91,"type":92,"stats":93},"trust","Trust","trust-strip",[94,97,100],{"value":95,"label":96},"Auto-generated","On every resolve",{"value":98,"label":99},"2 templates","Client + technical",{"value":101,"label":102},"PDF + email","Share options",{"id":104,"tocLabel":105,"type":106,"eyebrow":107,"heading":108,"steps":109},"how-it-works","How it works","how-it-works-stepper","Fully automatic","From resolution to client report in seconds",[110,115,120,125],{"number":111,"icon":112,"title":113,"description":114},"01","heroicons:check-circle","Incident resolves","Sitewatch confirms the issue is fixed through a clean check. The incident is auto-resolved and the event timeline is finalized.",{"number":116,"icon":117,"title":118,"description":119},"02","heroicons:document-text","Report auto-generated","A polished incident report is generated instantly — covering what happened, what was affected, root cause, and resolution details.",{"number":121,"icon":122,"title":123,"description":124},"03","heroicons:adjustments-horizontal","Template applied","Choose the client-facing template for a non-technical summary, or the technical template for full evidence. Add optional agency notes before sharing.",{"number":126,"icon":127,"title":128,"description":129},"04","heroicons:paper-airplane","Share via PDF or link","Export as a branded PDF or generate a shareable link. Recipients view the full report without needing a Sitewatch account.",{"id":131,"tocLabel":132,"type":133,"eyebrow":134,"heading":135,"withoutLabel":136,"withLabel":137,"rows":138},"comparison","Comparison","comparison-table","Why automate","Manual summaries vs Sitewatch incident reports","Manual incident communication","With Sitewatch reports",[139,143,147,151],{"label":140,"withoutValue":141,"withValue":142},"Time to report","15–30 minutes of writing after every incident","Instant — generated the moment the incident resolves",{"label":144,"withoutValue":145,"withValue":146},"Consistency","Varies by person, mood, and workload","Same professional format every time",{"label":148,"withoutValue":149,"withValue":150},"Branding","Plain email or hastily formatted doc","Your logo, colors, and agency name built in",{"label":152,"withoutValue":153,"withValue":154},"Client understanding","Technical details clients don't understand","Client template written in plain English",{"id":156,"tocLabel":157,"type":158,"eyebrow":159,"heading":160,"items":161},"plans","What you get","what-you-get","Plan comparison","Incident reports by plan",[162,165],{"icon":112,"title":163,"description":164},"All plans — templates + auto-generation","Every plan includes auto-generated incident reports with both client and technical templates. Reports are created automatically on resolve — no manual effort required.",{"icon":166,"title":167,"description":168},"heroicons:building-office","Pro — bundle reports","Pro users can group multiple incident reports into a single bundle report. Ideal for weekly client reviews or summarizing a series of related issues in one shareable link.",{"id":170,"tocLabel":171,"type":172,"eyebrow":171,"heading":173,"items":174},"faq","FAQ","faq-accordion","Frequently asked questions",[175,178,181,184,187],{"question":176,"answer":177},"How are incident reports generated?","When an incident resolves — meaning a subsequent clean check confirms the issue is gone — Sitewatch automatically generates a report. The report includes what happened, what was affected, the root cause, timeline of events, and resolution details. No manual trigger needed.",{"question":179,"answer":180},"What's in the client-facing template?","The client template is written in plain English with no technical jargon. It explains what happened, which pages or services were affected, how long the issue lasted, and that it's been resolved. Designed for stakeholders who need the summary without the technical depth.",{"question":182,"answer":183},"Can I customize reports before sharing?","Yes. You can add agency notes (up to 500 characters) to any report before sharing. Notes appear in a dedicated section, so you can explain what your team did, add context, or suggest follow-up actions. Your workspace branding — logo, colors, and name — is applied automatically.",{"question":185,"answer":186},"What are bundle reports?","Bundle reports let Pro users group 2–10 related incident reports into a single shareable link. Instead of sending multiple individual reports, you send one consolidated view — ideal for weekly client check-ins or post-deploy summaries.",{"question":188,"answer":189},"Can clients view reports without a login?","Yes. Every report has a token-based shareable URL. Clients click the link and see the full report — no Sitewatch account required. You can also export as PDF and attach it directly to an email.",{"id":191,"tocLabel":192,"type":193,"eyebrow":194,"heading":195,"links":196},"related","Related","related-links-grid","Explore more","Related features",[197,202,206,210],{"label":198,"href":199,"description":200,"icon":201},"Incident Reports","/incident-reports","Full incident evidence with typed classifications and fix checklists.","heroicons:document-chart-bar",{"label":203,"href":42,"description":204,"icon":205},"Auto Reports","Automated weekly and monthly health summaries for clients.","heroicons:chart-bar",{"label":207,"href":208,"description":209,"icon":79},"White-Label Monitoring","/features/white-label-monitoring","Brand every report and alert with your agency's identity.",{"label":211,"href":212,"description":213,"icon":214},"For Agencies","/for-agencies","Purpose-built monitoring for agencies managing client sites.","heroicons:building-office-2",1775563112667]